Terms & Conditions

By using the WinWash app or website you agree to these terms. Please read them carefully.

Last updated: November 9, 2026 Draft — subject to legal review before publishing.

Definitions

“WinWash”, “we” or “us”: the provider of on-demand laundry, ironing and dry-cleaning services.

“Customer” or “you”: anyone using the app or website to order services.

“Order”: the items handed to the driver together with the selected services and add-ons.

You must be 18 or older and provide accurate, up-to-date information.

You are responsible for keeping your login details confidential and for all activity on your account.

Pickup is confirmed when the driver scans the order QR code.

Our warehouse verifies item count and condition, then sends a final digital invoice, which may differ from the estimated total.

We may decline any item unsuitable for processing or that poses a safety risk.

Prices are in Saudi Riyals and include VAT unless stated otherwise.

We accept Mada, Visa, Mastercard, Apple Pay, STC Pay and the in-app wallet. Payments are processed by licensed payment providers.

You can reschedule or cancel in the app free of charge before the driver arrives.

A fee may apply if you cancel after the driver arrives or pickup fails for reasons on your side.

We take reasonable care and follow each item’s care label.

If an item is lost or damaged due to our negligence, compensation is capped at ten times that item’s service price unless otherwise agreed.

Please report any issue within 48 hours of delivery via in-app support.

We are not liable for items left in pockets, pre-existing defects, or color change inherent to the fabric.

If delivery fails and we cannot reach you within 30 days, we may dispose of the items after notifying you.

Loyalty points have no cash value. We may change or end the program with prior notice.

These terms are governed by the laws of the Kingdom of Saudi Arabia, and Saudi courts have jurisdiction over any dispute.

We may update these terms from time to time and will notify you of material changes via the app or email.