Privacy Policy
This policy explains how WinWash collects, uses and protects your personal data, in line with the Saudi Personal Data Protection Law (PDPL).
Data we collect
Account data: name, mobile number, email.
Order data: addresses, items, schedules, invoices and ratings.
Location data: when enabled, to set your pickup address and track your driver.
Device & usage data: device type, OS and usage logs to improve the service.
Payment data
We do not store full card numbers. Payments are handled by licensed, PCI DSS-compliant payment providers.
How we use your data
To fulfil orders, pickup, delivery and invoicing.
To send order status notifications and support.
To improve the service and prevent fraud.
To send marketing with your consent. You can opt out at any time.
Sharing
We share the minimum necessary data with drivers, payment providers and technical service providers, only to deliver the service.
We never sell your personal data.
We may disclose data when required by a competent government authority under applicable law.
Cookies & analytics
We use analytics tools such as Google Analytics and Meta Pixel to understand site usage and measure campaigns. You can control these in your browser settings.
Retention & security
We keep data while your account is active or as required by law, then delete or anonymize it.
We apply appropriate technical and organizational measures, including encryption and access controls.
Your rights
The right to be informed, and to access and obtain a copy of your data.
The right to correct or request deletion of your data, and to withdraw consent.
To exercise your rights, contact us at [email protected]. We will respond within the statutory period.
Children’s privacy
Our services are not directed to anyone under 18, and we do not knowingly collect their data.
Updates to this policy
We may update this policy and will post the new version here with the last-updated date.
Questions?
Reach us at [email protected]